Delivering flawless connected insurance mobile experiences for insurers and their policyholders
The Product and Engineering teams at IMS have recently announced the completion of our comprehensive mobile/smartphone telematics testing infrastructure. This features 70 of the latest iOS and Android devices dedicated to real-world customer experience validation.
This hardware investment underscores the company’s commitment to delivering exceptional mobile apps and SDK solutions that perform flawlessly across the diverse and challenging smartphone landscape.
The new testing infrastructure enables IMS to validate customer experiences across the complete spectrum of modern mobile devices, ensuring applications perform consistently regardless of device type, operating system version, or hardware specifications. With dedicated Customer Experience Testers managing this extensive device portfolio, IMS can now conduct comprehensive A/B testing scenarios and real-world usage validation that mirrors actual customer environments.
Jason McSorley, Head of Quality & Delivery, declared: “This investment represents our unwavering commitment to quality. By testing 70 different devices covering the latest iOS and Android platforms, we’re ensuring that every customer interaction with our apps meets the highest standards of performance and reliability.”
This strategic investment improves impact, delivery and benefits our partners
This infrastructure investment reflects IMS’s customer-centric approach to product development. By testing apps the way customers actually use them – across diverse devices, network conditions, and real-world scenarios – IMS ensures that technical excellence translates directly into superior customer experiences.
The smartphone telematics testing infrastructure supports IMS’s mission to deliver mobile solutions that not only meet functional requirements but also exceed customer expectations in terms of performance, reliability, and user experience.
The expanded testing infrastructure delivers immediate value across multiple dimensions:
- Real-World Validation: Moving beyond simulated environments, the Customer Experience Testing approach validates applications under actual usage conditions, uncovering edge cases that automated testing might miss.
- Enhanced Quality Assurance: Comprehensive device coverage eliminates compatibility issues before they reach customers, reducing support incidents and improving customer satisfaction scores.
- SDK Reliability: For development partners integrating IMS SDK solutions, this testing infrastructure provides confidence that implementations will work seamlessly across their entire user base, regardless of device diversity.
- Accelerated Time-to-Market: Parallel testing across multiple device configurations enables faster validation cycles, allowing IMS to deliver new features and updates even quicker, while maintaining the highest quality standards.
